Policies and procedures

Care Plus Group Privacy Notice 
As a subsidiary of Care Plus Group, Open Door adheres to CPG’s Privacy Notice which can be found here.

How we use your Health and Social Care Records
Please download the leaflet here for information on how we use your Health and Social Care Records.

It explains the processes in place including:

– Why we collect information about you
– How your records are used 
– How we keep your records confidential 
– Who we may share information with 
– Your rights 
– Legal information 

The Yorkshire & Humber Care Record
The Yorkshire & Humber Care Record is a shared system that allows Healthcare staff within the Humber, Coast and Vale Health and Social Care community to appropriately access the most up-to-date and correct information about patients, to deliver the best possible care.

The Yorkshire & Humber Care Record Guarantee is our commitment that we will use records about you in ways that respect your rights and promote your health and wellbeing.

Please download a copy of the Yorkshire and Humber Care Record leaflet (YHCR) here.

Obtaining a copy of your record
Please contact the Data Controller (contact information shown below), to request guidance on how to obtain a copy of your record. Also note that:

– Your request will need to include sufficient information to enable us to correctly identify your records (e.g. full name, address, date of birth, NHS number (if known))

– There is no charge to provide you with a printed copy of the information we hold about you

– We will respond to you within one month of receiving your request

– You will be required to provide a form of ID before any information is released to you

You can download and complete this form here to request access to your records.

If you would like any further information, or would like to discuss this further, please contact us using the details provided below:

Data Protection Officer 
c/o Business Unit, 
Val Waterhouse Centre, 
41-43 Kent Street, 
DN32 7DH 

Email us at cpg.businessunit@nhs.net or telephone 01472 266974

Page last reviewed: 16 November 2023